IslandVacation.de / Terms and conditions
Holiday contract
Your holiday contract is with island-vacation, Petra Aßmann , Birkenweg 9, D - 65388 Schlangenbad, acting as a legal agent for the respective house owner to receive the payments of its clients. When you make a booking you guarantee that you have the authority to accept, and do accept on behalf of all your party, the terms of these booking conditions. By placing a definite booking the client offers island-vacation a contract with legally binding effect. A booking can be placed by by fax or by email. Thereafter you will receive a booking confirmation by email.
Your holiday price
When you confirm your booking we require a 10% - 20% deposit, depending on the respective villa or apartment. The full balance of your booking is due at the same time that the key is handed over to the customer.
You get a description of way to your resort, where you a colleague expected, who leads
them then into the apartment/house and give the keys. She receives the remaining rent in cash.
All prices are quoted in EUROS.
If you cancel your holiday
Should you wish to cancel your booking once it has been confirmed we need a written notification by fax or email.
Cancellation fees for: PERIOD BEFORE DEPARTURE DURING WHICH TIME NOTIFICATION IS RECEIVED
- More than 60 days from arrival date: Only the booking-deposit.
- 59 days or less : 50% of total price.
- 29 days or less : 100% of total price.
In the unlikely event that we have to cancel your booking due to circumstances beyond our control, we will offer you a accommodation of a similar or higher standard, subject to availability.
We reserve the right to cancel your booking under the following circumstances:
1. If the client or one of the persons within the group or family conciously damage the house or the facilities of the house. In this case the remaining rental price will not be refunded.
2. If the deposit or full balance is not paid by the required date and no answer is received after sending a reminder with a fixed deadline.
Force Majuere
This means that we will not pay you any compensation if we have to cancel or change your travel arrangements in any way because of war, terrorism, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or any other unforseen circumstances that may amount to Force Majuere.
If you have a complaint
If you have a complaint during your holiday please inform us as soon as possible and he/she will of course endeavour to correct matters promptly.
Building works
Building works and the resulting noise from the site can take place at any time during the year on an adjoining or nearby property and land. If this work is affecting your holiday please report this to our representative immediately. Obviously this is beyond the control of our agents, or ourselves, but we will make an effort to have the work stopped if possible. Alternatively, if this is not possible we will offer you other accommodation of the same or higher standard, strictly subject to availability. Unfortunately we do not receive advance notice of when building works will begin as they are carried out by third parties over which we have no control. Whilst we can assure you we will do our best to minimise any inconvenience or interruption to your holiday, we regret that this is a 'Force Majeure' and we do not accept any liability or will pay any compensation.
Your holiday villa
The holiday villa can only be used by the number of persons mentioned within the booking confirmation. If more than the number of mentioned persons uses the holiday villa, fincas4you is entitled to immediately cancel the contract without further obligation to island-vacation. The client is not entitled to a refund of the rental price. All guests are required to vacate their property by 10.00 hours on day of departure to facilitate cleaning and servicing prior to incoming guests arrival. You may occupy your property from 13.00 hours. Bringing along your pet is not allowed without permission.
Property descriptions
The descriptions and information on the website are personally written by a member of staff who has visited the property, and are made in good faith. It is possible that changes in facilities may occur without our knowledge. In this event we will endeavour to inform you of any changes, once known, but cannot be held responsible for any inaccuracies which are beyond our control. Water and electricity supplies are often not as reliable as in other European countries, interruptions of supply do occur. We cannot be held responsible for these supplies or any other lack of facility beyond our reasonable control.
The owners reserve the right to visit their property at any time to undertake essential repairs, maintenance, pool cleaning and gardening.
Sunbeds
All properties will have sufficient sunbeds for the maximum number of persons listed on the signed booking form and entitled to stay at the property. Due to many breakages the type supplied at the property may differ from the original ones shown on the website. We accept no responsibility for any such changes.
Liability
The use of all facilities in your villa or apartment is at your own risk, no compensation can be claimed.
